We do not leave them alone. To this end, we strive for an efficient and modern support solution. Our support customers in particular benefit from a rotation principle that ensures the right know-how is available in order to solve their challenge as quick as possible.
Choose from the following support models:
- Products Support
Provides support for licensed products and is based on the list price of the respective product.
- Solution Support
Compared to product support, the solution support also includes all the integrative and organizational aspects of a solution. This is the most comprehensive support offering.
For solutions not created by e3, a preceding transition phase is necessary before solution support becomes possible.
- Ticket support in bundle
Ticket in the bundle, which are valid for a support case up to a defined number of hours. If the case needs more time, simply use another ticket.
- Ticket Support ad-hoc
For immediate problems without a support contract. The ticket price is higher, the amount is only on demand.
CONTACT us on your support needs.